Terms of Service

RecruiterLens is operated by LENSRECRUITER, an Ontario sole proprietorship (Ontario Business Identification Number: 1001779747; website: https://lensrecruit.com). RecruiterLens is a business-to-business recruiting platform. LENSRECRUITER is an individual carrying on business as a sole proprietorship — it is not an incorporated company and it does not have a federal Business Number. “RecruiterLens” is the product and website brand name of LENSRECRUITER. (“RecruiterLens”, “we”, “us”). By creating an account, subscribing, or using the service, you agree to these terms on behalf of yourself and the organization you represent. If you do not agree, do not use the service.

The service is intended for business use by recruiters, recruiting agencies and employers, not for personal or consumer use.

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• The workspace owner may invite authorized users (team members) up to the seat limit of the current plan. The owner is responsible for who is invited, their actions in the workspace, and removing access when it is no longer appropriate.
• Information in a workspace — employers, roles, candidates, interviews, evaluations and reports — is visible to that workspace's authorized users.
• Notify us promptly at supportlensrecruit@gmail.com if you suspect unauthorized access to your account.

Paid plans are billed monthly in advance on a recurring basis. Payments are processed by Stripe, our third-party payment processor; we do not store your full card number. Plan prices are listed in Canadian dollars on our pricing page. At checkout, Stripe may display and charge the equivalent amount in your local currency; any currency conversion is performed by Stripe or your card issuer.

• Your subscription renews automatically each month until cancelled.
• You authorize us, through Stripe, to charge your payment method for each renewal and any applicable taxes.
• Plan features and limits take effect once payment is confirmed.
• If a payment fails, we may notify you and retry; continued non-payment may result in your plan being downgraded or suspended.
• Applicable sales taxes may be added to your subscription charges where required by law.

• You can upgrade, downgrade or cancel through the billing portal in your account.
• Plan changes may be prorated as calculated by Stripe. Downgrades may reduce available features, seats or limits.
• When you cancel at the end of the billing period, you keep access to your paid plan until the end of the period you have already paid for, and you will not be charged again.
• If a subscription is cancelled immediately rather than at the end of the period, paid plan access ends at that time.
• Subscription fees are non-refundable except where refunds are required by applicable law. Nothing in these terms limits any refund rights you have under applicable law.

RecruiterLens provides decision-support tools, including hiring blueprints, résumé analysis, AI-assisted screening, evaluations and candidate ranking, interview tools, recruiting insights and reports. These tools help organize information and evidence.

• Rankings, scores and insights are recommendations only. RecruiterLens does not make final employment decisions; recruiters and employers do.
• AI-generated output may be incomplete or inaccurate and must be reviewed by a qualified person before it is relied upon.
• We do not guarantee any hiring, placement or employment outcome.
• Nothing in the service is legal, employment, immigration or other professional advice.

Recruiters and employers using RecruiterLens remain solely responsible for:

• All hiring decisions and how service output is used in those decisions.
• Preventing discrimination and complying with human rights, employment standards, accessibility and pay-transparency laws in every jurisdiction where they recruit.
• Lawfully collecting candidate personal information, including giving any required notices and obtaining any required consents (for example, before recording an interview).
• Responding to candidates' privacy requests regarding information they control.

You agree not to:

• Use the service to discriminate unlawfully or to make decisions based on protected characteristics.
• Upload information you have no right to collect or share, or content that is unlawful, infringing or malicious.
• Attempt to access other workspaces or accounts, probe or bypass security, or disrupt the service.
• Reverse engineer, scrape, resell or sublicense the service except as we expressly permit.
• Use the service to send unsolicited messages in violation of anti-spam laws, including CASL.

You retain ownership of the content you and your candidates submit (“Customer Data”). You grant us a limited licence to host, process and display Customer Data only as needed to provide, secure and support the service. How we handle personal information is described in our Privacy Policy.

The service, including its software, design, frameworks, text and branding, is owned by LENSRECRUITER (the RecruiterLens proprietor) or its licensors and is protected by law. We grant you a non-exclusive, non-transferable right to use the service during your subscription under these terms. Feedback you provide may be used by us without obligation to you.

We work to keep the service available and reliable, but we do not promise uninterrupted or error-free operation. The service may be unavailable during maintenance, updates, or events outside our reasonable control, and it depends on third-party providers. We may change or discontinue features over time.

• You may stop using the service and cancel your subscription at any time.
• We may suspend or terminate access if you breach these terms, fail to pay, or if required by law or to protect the service or others.
• After termination, your right to use the service ends. You may request an export or deletion of your workspace data by contacting us at supportlensrecruit@gmail.com.

To the maximum extent permitted by applicable law, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

To the maximum extent permitted by applicable law, LENSRECRUITER will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, or for hiring decisions made by users.

To the maximum extent permitted by applicable law, LENSRECRUITER's total aggregate liability for all claims relating to the service is limited to the total subscription fees paid by the affected customer during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

To the extent permitted by applicable law, you agree to indemnify LENSRECRUITER against claims arising from your Customer Data, your hiring decisions, or your breach of these terms or applicable law.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Before starting formal proceedings, both parties agree to try in good faith to resolve the dispute by contacting each other at supportlensrecruit@gmail.com. Subject to any mandatory applicable laws and any jurisdictional rights that cannot legally be excluded, disputes will be brought in the courts of Ontario, Canada. These terms do not require arbitration.

We may update these terms. If changes are material, we will provide notice through the service or by email before they take effect. Continued use after the effective date means you accept the updated terms.

Questions and legal notices: LENSRECRUITER (product and website brand: RecruiterLens), sole proprietorship, Ontario, Canada · Ontario Business Identification Number: 1001779747 · supportlensrecruit@gmail.com.